Terms & Conditions

Elite Luxe Events – Terms & Conditions / Hire Agreement

Effective from July 2025
By booking with Elite Luxe Events, you agree to the following terms and conditions.

1. Bookings & Payments

  • A 30% non-refundable deposit is required to secure your booking. No booking is confirmed until this payment is received.

  • The remaining balance is due no later than 7 days before your event date.

  • For bookings made within 7 days of the event, full payment is required upfront.

  • Failure to pay the balance on time may result in cancellation without refund.

2. Bond & Security

  • A refundable bond may be required for selected items or packages. This will be outlined at the time of booking.

  • Bonds are returned within 3–7 business days after all items are collected and inspected for damage.

3. Delivery, Setup & Collection

  • Delivery and pickup times will be agreed upon prior to the event. Please ensure the venue is accessible at the arranged times.

  • If the venue is not accessible or causes delays, an additional fee may apply.

  • Our team is not responsible for moving furniture or clearing spaces unless previously arranged.

  • Delivery is available within Adelaide metro. Additional charges apply for locations outside of our standard service zone.

4. Hire Period

  • Standard hire is 24 hours, unless agreed otherwise.

  • Late returns will incur a $50 per hour fee unless a grace period was discussed.

  • Extended hire can be arranged in advance for an additional fee.

5. Care of Items

  • All hire items remain the property of Elite Luxe Events.

  • Clients are responsible for any damage, loss, theft, or staining of items during the hire period.

  • Damaged or missing items will be charged at full replacement value, not hire cost.

  • Please do not allow candles to burn directly on or near hire items unless glass holders are used.

6. Weather Policy (Outdoor Events)

  • It is the client’s responsibility to have an indoor backup plan in case of bad weather.

  • Elite Luxe reserves the right to decline setup or remove items in unsafe weather conditions (wind, rain, etc.).

  • Refunds are not provided for weather-related changes unless agreed otherwise.

7. Cancellations & Rescheduling

  • Cancellations more than 14 days before the event will forfeit the 30% deposit only.

  • Cancellations within 14 days of the event may be charged up to 100% of the total fee, depending on the work already completed.

  • Rescheduling is allowed based on availability and must be requested at least 7 days in advance.

8. Client Responsibilities

  • You are responsible for ensuring the venue is:

    • Accessible for delivery

    • Clean and safe for setup

    • Supervised, if items are left overnight

  • You must notify us of any venue access issues, restrictions, or timing constraints at least 48 hours prior.

9. Photographs & Promotions

  • Elite Luxe Events reserves the right to photograph and video event setups for marketing, website, and social media use unless otherwise requested in writing prior to your event.

10. Liability

  • Elite Luxe Events is not liable for any injury, loss, or damage arising from the use or misuse of our hire items.

  • We recommend clients ensure children are supervised around styling elements and props.

11. Force Majeure

  • We will not be held responsible for non-performance or delay due to circumstances beyond our control (e.g., weather, illness, government restrictions, accidents, etc.).

12. Acceptance of Terms

By paying your deposit or balance, you acknowledge that you have read, understood, and agreed to these terms and conditions.